Refund policy

Returns & Refund Policy

Exchanges and Refunds

You have 14 days (some exclusions apply) for a full refund or exchange as long as it is returned (either in person or via post) in an as-new condition with original proof of purchase. The refund will be provided using your original payment method.

Please contact us by email at autismandwhatworks@gmail.com if you wish to exchange or refund your product. Only regular priced items may be refunded, unfortunately sale items are not applicable. The return postage will be at customer cost and some items cannot be returned due personal hygiene reasons.

Damaged Goods

We endeavor to ensure all products are of the highest standard and a full description is available on this website. However we understand that there may be times when a product may contain a manufacturing defect or not meet your expectations. In the unfortunate event that your item arrives faulty or damaged on delivery we will either repair, replace or refund. You must notify us within seven days of the fault by email to autismandwhatworks@gmail.com and we will organise the return, please note we will not cover the shipping cost of the item.

Back Orders

If a product you order is temporarily out of stock, you may wish to place it on back-order. You will be advised of the expected dispatch date either by phone or email and the product will be sent to you as soon as it becomes available. You will not be charged any additional delivery costs for back-ordered items delivered to you at a later date. Your credit card will not be charged for back-ordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.