Refund policy

At Autism and What Works, we want you to shop with confidence. This policy is in addition to your rights under the Australian Consumer Law and does not exclude, restrict or modify any rights that cannot lawfully be excluded.

We accept change-of-mind returns within 14 days of delivery, provided the product is unused, in its original condition and, where applicable, in its original packaging.

Proof of purchase is required.

For hygiene and safety reasons, opened or used oral sensory products, Chewelry, food-contact products and other hygiene-sensitive products cannot be returned simply because you have changed your mind.

Sale and clearance items may also be excluded from our voluntary change-of-mind returns policy.

These exclusions apply only to change-of-mind returns. They do not affect your rights under the Australian Consumer Law if a product is faulty, unsafe, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If you believe a product is faulty, unsafe, damaged, incorrectly supplied, significantly different from its description or otherwise does not meet a consumer guarantee, please contact us at:

Please include your order number and details of the issue. Photographs may assist us in assessing the problem where appropriate.

Depending on the nature of the problem and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or other remedy.

We may reasonably assess the product before providing a remedy.

For voluntary change-of-mind returns, return postage is the customer's responsibility.

If a returned product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage or transport costs where required.

For products that are large, heavy or difficult to return, please contact us before arranging transportation so we can organise an appropriate return method.

Before returning any product, please contact:

Approved returns should be sent to:

Please do not send products back without first contacting us, as this may delay the assessment of your return.

Approved refunds will generally be returned to the original payment method.

After we process the refund, the time it takes to appear in your account may depend on your bank, card provider or payment service.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Autism and What Works

Email: hello@autismandwhatworks.com